Shipping & Returns
We use a variety of shipping methods depending on the size, location and sensitivity of the product.
ONLINE RETAIL ORDERS
We use Fastway couriers
— 1-2 days delivery
— $10 (up to 25kg gross)
Sunshine Coast / Gold Coast / Toowoomba / Warwick / Stanthorpe
— 1-3 days delivery
— $12 (up to 25kg gross)
Maryborough / Gladstone / Rockhampton / Mackay / Northern Rivers / Coffs Harbour / Port Macquarie / Newcastle / Central Coast / Sydney
— 2-4 days (depending on location)
— $15 (up to 5kg gross)
Wollongong / Canberra / Albury / Bendigo / Melbourne / Geelong
— 3-5 days (depending on location)
— $15 (up to 5kg gross)
For other areas we use Express Auspost
Express Auspost - Regional Australia
— 2-4 days (Fastest possible delivery)
— $28 (up to 5kg gross)
For bulk items we use a variety of transport options
Please contact us for a quote- email@example.com
AUTHORITY TO LEAVE
All parcels shipped will be left with authority to leave at premises due to the nature of the goods. If you do not want this to occur you must contact us at the time of booking and advise us in writing.
We will do our very best to assist our customers with deliveries however it is the customers responsibility to advise us of any missed deliveries within 24 hours after arrival has been confirmed by either one of our shipping companies we use eg Fastway or Auspost tracking otherwise we will be unable to assist.
Easy Returns & Exchanges
Thanks for shopping at Produce Art. If you are not entirely satisfied with your purchase we can assist.
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us - firstname.lastname@example.org